BMS is the backbone to the management for both TBSD and TBSMS and is the interface between our channel partners, their customer orders and TBSMS / TBSD staff. Over 22 years of continued development and refinement has seen BMS become a specialised channel management program which links three key programs into one complete and powerful package;

• Partner Relationship Management (PRM) - This is the tool used by TBSMS / TBSD Management for the day to day business activity between our Channel Partners and the TBMS/D teams. This records all the channel management activity between our Partners and our internal staff. There are many parts to the PRM module including the very important key component of setting and managing security rules around access by each partner and their staff to their customers records in BMS. The PRM module also manages the channel partner commission payments and displays all commission either expected or that have been paid.

• Customer Relationship Management (CRM) - All Channel Partner sales are processed through BMS providing visibility of orders for both the channel partner management and staff as well as TBSMS / TBSD support staff. Tight security parameters set within the PRM module of BMS ensures each partner’s sales are only visibly to them and the appropriate TBSMS/ TBSD teams.

• Project Management System (PMS) - Once a customer’s Telstra order is received it needs to be processed, project managed and delivered which requires project management tool to ensure the order is fulfilled in a timely and efficient manner. BMS provides a project management component to take the job past the sale process through to the completion.